Shipping Times and COVID-19
We are experiencing a large uptick in order and call volume. Combined with delays in the shipping industry, we can't currently guarantee delivery dates. Though we are working hard to continue getting orders out within 72 hours of being placed, there may be a delay on some orders of five or more days. Glassware is being shipped as it comes in but may have a two to three week lead time.
While we will do our best to ship expedited packages the same day, it may be 1-3 days before the package ships. International shipments on select, higher value products are going out via UPS only at this time.
As we always do, we regularly sanitize the manufacturing, sales, and shipping areas. As we do not have a retail store, we currently do not allow the public to enter our building.
HIGH CALL VOLUME
Please note that our call volume is very high at this time. We are doing our best to return calls as quickly as we can. If you need product support after going through the manuals and setup videos and need more help, you can schedule a setup consultation.