Shipping Information

The sauna comes in six pieces with two pieces per box all packed in a crate. There is one small box that contains the accessories (bolts, instruction manual, etc). It is recommended you cut the band the crate is wrapped with and remove one box at a time. If you have questions setting up your sauna please call us at 1-888-742-3404.

Return Policy

There is a 3.5% restock fee if you cancel within 48 hours of the order and unit has not yet shipped. If the unit has shipped there is a 20% restock fee plus any shipping costs that apply to and from your location. If you receive the unit and wish to return it, there is a 25% restock fee plus shipping costs to your location plus you must arrange to ship the sauna back at your cost via the same carrier method that the sauna was sent to you.

IMPORTANT: More Freight Information

Freight companies/truckers have been talking customers into extra accessorial charges by telling them they are required to have a liftgate, fork lift, or that they are not allowed in the truck to uncrate their sauna. Please become aware and become the expert in receiving your sauna and tell the trucker/freight terminal that you know how to break down the pallet and remove pieces from the truck. You, the customer must be proactive. When the freight company sees a 400 pound shipment, they assume forklift/liftgate is a necessity. They then tell the customer this is a necessity and the customer assumes the freight company knows best, but not in this instance. This is very important in keeping the cost of freight charges to a minimum. A liftgate charge is $75.00 to $125.00 depending on the carrier and all this does is lower the sauna to the ground. The customer will still have to break down the pallet and take the sauna into their home. Remember the freight company is looking for new ways to make more money from each shipment.